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Job Title: Incident Management Analyst / Major Incident AnalystContract Type: TemporaryDaily Rate: Circa £450/ Day Contract Length: 12 MonthsLocation: Chester Office (4 days in the office)Working Pattern: Full TimeShift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready to take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services About the Role:As part of our commitment to operational excellence, you will oversee major incidents impacting our organisation, ensuring swift resolution and minimal disruption. Reporting to the EMEA Incident Management Lead, you'll play a key role in managing incident response, coordinating with technical teams, and communicating effectively with senior stakeholders. This is your chance to shine in a high-visibility, high-pressure role where your expertise will make a significant impact Required Skills & Experience: Proven experience in Incident Management / Major Incident ManagementBackground in IT Operations or Command centre environmentsStrong written and verbal communication skillsHigh-level understanding of IT infrastructure (networks, servers, cloud) is essentialFamiliarity with incident management tools (ServiceNow, Remedy, Jira Service Management)Knowledge of the ITIL framework (certification preferred)Exceptional decision-making and organisational skills Key Responsibilities: Lead Major Incidents: Oversee incidents from identification to resolution, ensuring adherence to agreed SLAs.Run