About

Hybrid working | Hinckley office and home£25,500 basic salary plus uncapped monthly commissionAt Yopa, we are on a mission to become the estate agent of choice by delivering outstanding service for our customers, our communities, and each other. We combine high quality local property expertise with market leading technology to create a seamless, transparent and modern home moving experience.Due to continued growth, we are expanding our Customer Hub team and are looking for confident, customer focused professionals who enjoy building relationships, identifying opportunities and delivering brilliant service.If you enjoy speaking to people, thrive in a fast paced environment and want a role that offers genuine earning potential, development and flexibility, this could be the perfect next step.The roleWorking on a hybrid basis between our Hinckley office and home, you will be the first point of contact for Yopa customers across the UK. You will handle inbound calls and emails, guide customers through their moving journey and ensure they are fully supported and move ready.Using your consultative approach, you will build rapport quickly, understand customer needs and confidently introduce relevant additional services such as property valuations and mortgage advice. You will register customers onto the Yopa Hub platform and deliver a personalised experience that reflects our premium service proposition.This is a great opportunity for experienced customer service or contact centre professionals who enjoy up selling, problem solving and delivering results.What you will be doingHandling inbound customer calls and emails in a professional and engaging mannerBuilding strong relationships and delivering a high quality customer journeyIdentifying opportunities to recommend relev