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We are assisting a Multi-Academy Trust to recruit an ICT Technician in Birmingham. This role is term-time only (plus two weeks, 42 weeks total) paying £27,500 - £30,000 per annum, plus Local Government Pension Scheme. A growing Multi-Academy Trust that has built an outstanding reputation for excellence in Education. The Trust is centred around the core principle of developing their people. ICT Technician: Provide effective first-line support for ICT issues raised by staff and students, resolving incidents or escalating when necessary.Set up, maintain, and troubleshoot laptops, desktop PCs, printers, and classroom AV equipment across school sites.Assist users with software queries (Microsoft 365, Windows OS, printing, etc.), login issues, and basic user administration tasks.Help manage the trust's ICT asset inventory, ensuring accurate records of hardware and equipment across both sites.Support the use and upkeep of interactive whiteboards, projectors, speakers, and visualisers.Work between the Trust sites (walking distance) to provide in-person support as required.Maintain helpdesk ticket records, support documentation, and contribute to a knowledge base to improve first-time resolution rates.Follow safeguarding, data protection, and health & safety policies when working with staff, students, and equipment. ICT Technician: You will have previous experience in a first-line ICT support within a School or Education setting.Working knowledge of Microsoft Windows, Mircosoft 365.Previous experience resolving basic networking and hardware issues.Approachable and ability to problem solve.Customer-focused and a willingness to support at all times.Organised and good time-management skills.Ideally you will have used Bromcom, SIMS, Arbor, or other school MIS platforms.Basic understanding of Microso