About

• Company Description
• At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
• Job Description
• The Crew Relations Director, UK is a varied and rewarding role requiring resilience, adaptability, and a strong people focus. This role will be the first point of contact for all HR matters, leading and managing the HR function to support Raising Cane’s brand launch and expansion into the UK. You will ensure that all HR activities are delivered efficiently, compliantly, and in line with Company values, while supporting Restaurant leaders with practical, hands-on people solutions.
• This role is both strategic and operational, requiring strong knowledge of UK employment law and proven experience supporting hourly-paid, shift-based teams across multiple sites. You will act as a trusted advisor to Restaurant leadership, ensuring consistent application of HR policies while balancing operational realities. This includes leading HR processes across onboarding/offboarding, employment contracts, general compliance, training, investigations, discipline, terminations, health & safety, background checks, payroll, pension scheme administration, leave management, accommodations, record retention, and day-in-day-out HR matters.

Your Impact and Responsibilities

General

• Provide HR support to all Restaurants and Business Unit Teams in a fast-paced environment
• Ensure Company Restaurant activities and operations are aligned to Raising Cane’s Vision, Mission, Core Values & Non-Negotiables
• Responsible for leadership and day-to-day management of London Restaurant Support Office and collaboration with US Restaurant Support Offices

HR Operations & Compliance

• Ensure compliance with UK employment legislation, ACAS guidance, Equality Act, data protection, health and safety, National Minimum Wage, working time, and right-to-work requirements
• Maintain, review, and update employment contracts, handbooks, policies, procedures, and SOPs tailored to Restaurant operations
• Lead Crew Relations matters including disciplinaries, grievances, performance management, attendance, conduct issues, and investigations
• Advise on personnel management for the UK, including compensation, performance reviews, expense management, terminations and PTO review and approvals
• Promptly review and investigate complaints from Crew and ensure the appropriate action is taken
• Oversee onboarding and offboarding processes, ensuring a smooth and compliant Crewmember experience
• Conduct exit interviews and Crew reviews, identifying trends and risk areas
• Monitor and manage absence, turnover, overtime, and workforce costs
• Provide regular HR metrics and insights on headcount, turnover, engagement, Crew Relations cases, and compliance
• Ensure appropriate record retention requirements are met for Crew documents

Payroll, Reward & Workforce Management

• Act as HR lead for payroll, ensuring accurate processing of starters, leaves, hours, overtime, statutory payments, and holiday pay
• Work closely with Finance and payroll providers to ensure compliance and timely sign-off
• Support pay reviews, bonus or incentive schemes, and recognition initiatives suitable for a frontline workforce
• Background Checks, Training & Development
• Oversee background checks and pre-employment screening
• Support induction, training, and development programs for Restaurant Crew and Managers
• Coach Managers on Crew leadership, performance management, and Crew Relations best practices
• Benefits & Health/Safety
• Oversee and advise on pension scheme administration
• Manage leaves (medical or otherwise)
• Analyze and manage potential accommodations for disabled Crew
• Monitor and ensure proper workplace Health & Safety protocols are in place
• Qualifications
• Minimum 10 years’ experience in an HR role, with at least 3 years in a higher-level management or leadership position with strong working knowledge of UK employment law and employee relations
• Desired to have CIPD qualification (Associate or Chartered) or equivalent experience
• Proven experience supporting frontline, hourly-paid, shift-based employees in hospitality, retail, or similar environments
• Experience working with payroll providers and managing complex working hours
• Confident advising managers under pressure and making sound, compliant decisions
• Willingness to take on new and/or additional responsibilities as dictated by business need, including those not traditionally overseen by HR
• Ability to lead, motivate, and empower Cane’s office and above-restaurant leadership to higher levels of performance
• Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
• Problem solver, analytical, detailed & process oriented
• Self-starter, organized and able to manage multiple priorities (project management)
• Excellent interpersonal & communication skills
• Ability to establish goals and convert plans into action
• Data-driven and Results oriented
• Microsoft proficient: Excel, PowerPoint and Word
• Additional Information
• All your information will be kept confidential according to EEO guidelines.
• Career Privacy Notice

• Salary Type: Salary
• Department Group: Support Office
• Department: Human Resources