HR/Payroll Assistant

Salary - £24,404 - £25,183

Hours - 37

Contract type - full time/part time

We are currently seeking to appoint to the permanent post of HR/Payroll Assistant. Applications are invited from HR & Payroll Assistants with experience to join our team. Under the guidance of the HR & Payroll Support Manager you will provide HR and Payroll assistance across City of Wolverhampton Council and its partners. This will include, but is not limited to, logging customer requests through our automated call logging system and supporting customers with Tier 1 queries as well as undertaking a range of HR/Payroll tasks to support the HR/Payroll Team.

This is an excellent opportunity for a self-motivated and well organised person to join a very dynamic and busy environment as a HR & Payroll Assistant.

If you are positive and have excellent communications skills along with recent customer services/clerical experience and the ability to manage your workload against strict deadlines, we would welcome an application from you.

You must be able to:

• log all customer requests ensuring they are processed within agreed timescales and in accordance with set standards.
• follow scripted procedures and guides
• accurately record information
• accurately carry out basic payroll related calculations
• prioritise tasks and meet deadlines.
• be responsible for a varied workload
• use initiative and escalate work concerns in a proactive and timely manner.
• be capable of interpreting work and tasks in order to deliver an effective and timely outcome.
• demonstrate a positive attitude and professional customer service to all customers, stakeholders and members of the team.

You should have excellent customer service and communication skills in order to deal with the variety of HR/Payroll/Pensions duties assigned to you. You must be proficient in Microsoft Office e.g. word and excel and have good numerical skills.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Should you wish to discuss this opportunity further, please contact Lucy Russell by email at lucy.russell@wolverhampton.gov.uk

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here