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Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job OverviewTeam/ Role OverviewThe HR Partnership & Delivery (HRP&D) - Digital Content & Governance Lead strategises and governs HR knowledge systems (repositories), collaborating with technology partners and HR content owners to enhance Citi's HR content for optimal employee and manager experience. This role develops and executes strategies to prepare HR content for AI and Large Language Models (LLMs) across Citi's internal employee-facing platforms like Citi For You, ServiceNow HR Help Centre, and Citi Assist, ensuring standardised writing for consistency and clarity. Responsibilities include managing content approvals, handling outdated (legacy) materials, engaging HR stakeholders to meet audience needs, and partnering with technology to prioritise development. The position focuses on empowering content owners with robust management and governance capabilities and provides dedicated change management support to the HR Partnership & Delivery (HRP&D) team for successful adoption of new processes and technologies. What you'll do: Lead content governance for key HR knowledge repositories (Citi For You, ServiceNow HR Help Centre, Citi Assist), ensuring relevance and integrity.Develop and execute strategies to prepare HR knowledge content for advanced technologies like AI and LLMs.Drive content evolution by collaborating with senior cross-discipline HR stakeholders, achieving consensus on presentation and accuracy.Manage the end-to-end content lifecycle: approvals, managing legacy materials, and ensuring content meets audience needs via av