About

In this newly created role, you will manage the delivery of HR Operations for Vanguard Europe. You will a high performing team ensuring all HR Operational services are provided efficiently. This role is pivotal in driving operational excellence, improving processes, and ensuring compliance across the Europe HR function. About Vanguard Vanguard is an investment company unlike any other. It was founded by Jack Bogle in the US in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. Jack helped bring investing to the masses with the index fund. Index funds do not pick individual shares or bonds to beat the market. They track the performance of the entire market. Or as Jack put it, "Don't look for the needle in the haystack. Just buy the haystack ". We have stood for low-cost, uncomplicated investing ever since. Over the last 50 years people have come round to our way of thinking and more than 50 million investors worldwide now trust us with their money. Key Responsibilities Lead, hire, and develop a high-performing team, setting clear performance standards and providing coaching and trainingOwn the HR & TA operational agenda striving for BAU Excellence. Monitor team capacity and performance to meet demandsDevelop and analyse key metrics to identify process improvements and enhance service deliveryManage escalations and complex HR operational requests, ensuring timely resolution.Promote HR self-service tools and support complex transactionsCommunicate process changes and updates across HR and business leadersIdentify trends and recommend improvements to HR operational processesParticipate in special projects and other duties as required Qualifications Experienced HR Operations leader with a proven track record of successStrong l