About

Role Overview: As an HR Officer, you’ll be joining a busy and fast-paced online service desk team that is currently managing a backlog of HR transactions. Your role will be pivotal in helping to clear this backlog efficiently while maintaining a high standard of service delivery. This is a hands-on, transactional HR role that requires someone who can hit the ground running, work confidently with internal systems, and communicate effectively with staff across the organisation. Contract: 1 month initially, with potential extension up to 3 monthsLocation: Onsite, 5 days per week for first few weeks then hybrid Pay rate: £20.66 per hour via PAYE or £29.94 per hour via Umbrella Key Responsibilities: Responding to and resolving a variety of HR-related queries via the service deskManaging and processing HR transactions with accuracy and efficiencyHandling queries related to: Pay and payroll issuesAnnual leave requests, including purchasing additional leaveFlexible working arrangements Meeting daily targets for ticket resolutionProviding excellent customer service and maintaining professionalism in all interactionsEnsuring compliance with HR policies and employment legislationLiaising with employees via phone and email to resolve queries quickly and effectivelyLearning internal systems and processes (including iTrent) during initial onsite period What You’ll Need to Succeed: Proven experience in a transactional HR roleStrong working knowledge of HR legislationExperience using iTrent or similar HR systemsExcell