Work base: Coed Pella, Colwyn Bay

Do you want to make a difference to households in housing need? We are looking for an extremely motivated and resiliant individual to join our Housing Solutions Team to help prevent and relieve homelessness in Conwy.

You will be the frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the County. You will work as part of a team of Housing Support Assistants to be the first point of contract for people experiencing homelessness or in housing need. This could be in person or over the phone.

We are looking for someone who wants to help people and provide assistance to them to get the help they need to resovle their Housing problem. You will work closely with the Housing Solutions Assessment Officers and Duty to ensure appropriate triaging, sign posting and data inputting of new cases to support the service.

This is an exciting time to be joining the Housing Solutions service in Conwy. We have recently restructured as we move forward with our Rapid Rehousing Transition Plan, aiming to make homelessness rare, brief and unrepeated in the County. We are seeking highly motivated and enthusiastic individuals who want to get the very best outcomes for residents of the County. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference. Housing Solutions is a fast paced frontline team and the ability to be flexible, prioritise work and be a team player is the key to success in this role.

Within the team you will feel supported by your committed and highly motivated colleagues. There is also a dedicated team of experienced, supportive and readily available managers. The management support will be available through regular formal supervision and informal daily check-ins.

You will have the opportunity of working flexibly from both home and the state of the art ‘Coed Pella’ office in Colwyn Bay, which allows you to be in contact with partner departments including Social Care, Youth Justice, Education, Youth Services and many others. We promote and understand the importance of a positive and healthy work life balance and can offer a range of flexible working solutions.

You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, minimum of 26 days annual leave (depending on previous Local Authority service), Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, discounts plus much more.

To find out more about the role and the essential requirements, please look at the Job description attached, or for an informal chat please contact Lisa Roberts, Housing Solutions Team Leader on 01492 5764341 or lisa.roberts@conwy.gov.uk

This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion: Lisa Roberts, Housing Solutions Team Leader ( Lisa.roberts@conwy.gov.uk / 01492 576341)

Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.

Conwy is committed to safeguarding. Qualifications and references will be verified.

Click here to discover the benefits of joining Team Conwy.

Learn more about our recruitment process by visiting our Recruitment Process Page

We’re committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.

We welcome and encourage applicants from all backgrounds and experiences.

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an ‘E’ on the Person Specification).

We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage. Need some support with your application? We've got tips, guidance and support services to help you through it.

Mae’r ffurflen hon ar gael yn Gymraeg hefyd.