About

About the roleWe are currently seeking a dedicated and forward-thinking Housing Policy Officer to join our team in London on an 18 month fixed term contract basis. We currently operate a hybrid working style, where you will spend 3 days per week working in the London office and the other 2 days working from home. At Guinness, we are committed to delivering exceptional services that meet the needs of our customers while upholding the highest standards of compliance and integrity. The successful applicant will play a key role in shaping and implementing customer-facing policies that not only ensure full compliance with relevant laws and regulations but also support the achievement of our strategic objectives. This is an exciting opportunity to contribute to the continuous improvement of our services by developing policies that are clear, effective, and aligned with our organisational values. You will work collaboratively across teams to ensure that our approach remains customer-focused, legally sound, and operationally efficient—helping us to deliver meaningful outcomes for the communities we serve. What we’re looking forWe’re a customer service business so we know that how we do things is just as important as what we do. You will bring a solid understanding of housing management practices and housing law, enabling you to navigate complex issues with confidence and clarity. You’ll be able to demonstrate: Essential Skills / Experience Knowledge of landlord and tenant law, housing regulation and the public policy context in which Guinness operates.Experience of working in the social housing sector, or equivalent.Able to use judgement, influence and negotiation to deliver desired results.Able to research, critically evaluate, and accurately interpret information from multiple sources.Able to inn