About

We have an opportunity for a Housing Officer to join our team in Bournemouth.You'll manage your own diary with a mix of working from home, office and out with our customers.This is a full time permanent role with a starting salary of £32,000 - £38,000 depending on your experience. Your roleAs a Housing Officer you'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.To be successful in this role you will have:The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment.Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction ratePrevious experience, or a knowledge of delivering housing management servicesExperience of using computer systems, for example Microsoft OfficeThe ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agenciesAs you will be visiting our customers you will need a full UK driving licence and access to your own transport.A DBS check will be undertaken for the successful candidate.Interviews will be taking place on Monday 8th September.What we can offe