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Housing & Neighbourhood AdvisorBased in Broxbourne, HertfordshirePermanent, full-time, 37 hours per weekSalary: £32,513 - £36,125 per annumWe have an exciting opportunity for a customer-focused individual to step into an essential role with our dedicated organisation.In this role, you’ll take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well-managed communities. You’ll handle a range of tenancy and housing management matters, from addressing anti-social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes. Working closely with the ASB (Anti-Social Behaviour) team, local agencies and colleagues, you’ll help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live.We’re looking for someone with…- Experience of working in a customer service or customer-facing role- Verbal and written communication skills- The ability to work independently as well as part of a team- Good IT skills- At a minimum, GCSEs at grade C / level 4 or equivalent- A full, valid driving licence and use of a carDue to the nature of the role, an enhanced DBS check will be required.We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.We enjoy a benefits package that offers something for everyone, including…- 27 days’ holiday per year pl