About

• Salary £32,000 to £39,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan
• Permanent, Full time (37.5 hpw)
• Oxford
• We can’t offer a CoS for this role
• Home, a place where you belong
• Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford. You’ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first-class customer service, delivering our customer promise every day!
• What you’ll do
• You'll be out and about on our estates, meeting customers and building real connections with our communities
• You’ll look after several patches with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming
• Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly
• Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live
• Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks
• Why join us
• This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
• You have
• Minimum of 2 years housing management experience with a comprehensive understanding of housing management, housing law and universal credit
• You have or are willing to work towards CIH Level 3
• Confidence handling anti-social behaviour cases, solving tricky problems and keeping communities safe
• Resilience in dealing with challenges and complaints
• Confidence working with external partners and stakeholders such as local authorities, MP’s etc.
• Stronger together
• We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
• The practical bits
• This is a hybrid role and in an average week, you’ll spend 3 days working from our community patches in Oxford and two days working from home.
• Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.
• What’s in it for you?
• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7%25 and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
• Find out more
• Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.
• For reasonable adjustments email recruitment@homegroup.org.uk
• Central Rented Portfolio 605