About

• Housing Manager
• Barnet, London
• Permanent, full time (37.5 hpw)
• Salary Circa £36,000 depending on experience, skills and qualifications plus great benefits including Health Cash Plan
• We can’t offer a CoS for this role
• Home, a place where you belong
• This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Douglas Bader Park estate in Barnet. Douglas Bader Park is a regeneration estate with exciting challenges. As our Housing Manager, you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
• What you’ll do
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll look after a patch and neighbourhood (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estate, you’ll really get to get to know our community. This will help us to improve our local neighbourhood.
• Proactively managing anti-social behaviours on the estate, responding to customer queries and complaints.
• Managing our voids process including liaising with the local authority.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
• Why join us
• This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
• You have
• Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.
• Stronger together
• We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
• The practical bits
• Monday to Friday 9.00am to 5.00pm with the occasional need to attend customer meetings in the evening.
• This is a hybrid role and in an average week, you’ll spend 2 to 3 days working in our community patch of Douglas Bader Park and travelling to manage our temporary accommodation (you will also have the opportunity to work from home to catch up on admin).
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.
• What’s in it for you?
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7%25 and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Work your way with flexibility to balance life and work
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
• Find out more
• Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.
• For reasonable adjustments email recruitment@homegroup.org.uk
• London and South East Rented Portfolio 2