What's involved with this role:

Job Title: Housing Customer Service Administrative Assistant

Ref: Brent 5279052

Pay rate: £18.07 per hour PAYE

Role length: Anticipated 3 months



The role:

We are seeking a professional and experienced Customer Service Administrative Assistant to deliver a prompt, professional, and high-quality first-contact resolution for Housing & Neighbourhoods enquiries across multiple communication channels, in line with Council and Customer Service standards.

You will need to be an experienced and customer-focused professional with strong educational background, proficient in Microsoft Office, skilled in handling multi-channel enquiries and resolving complex issues efficiently in high-pressure environments with professionalism and discretion.



Key responsibilities:

Act as the first professional point of contact, resolving housing and neighbourhood enquiries, complaints, and transactions
Take ownership of enquiries across phone, email, web chat, and social media, resolving issues within agreed limits
Encourage and support customers to use self-service channels, helping reduce demand and promote digital access
Accurately update and use IT systems to handle enquiries, apply discounts, process payments, and log complaints
Ensure fair access to services by recognising individual needs and arranging appropriate support or translations
Handle difficult interactions with empathy, tact, and a focus on safety for all involved Contribute to a high-quality service by working flexibly, sharing ideas, and adapting to change
Work across different teams and service areas as needed to meet customer and organisational priorities



What the client is looking for:

Proficient in Microsoft Windows and MS Office applications
Strong general education, including GCSEs (or equivalent) in Maths and English
Skilled in delivering customer-focused support across a wide range of enquiries, transactions, and complaints
Proven experience in high-pressure, fast-paced customer service roles requiring sound judgement and discretion.
Confident handling multi-channel enquiries via phone, email, web chat, and social media
Capable of resolving complex issues efficiently and professionally across various platforms
Experienced in managing challenging situations with distressed or agitated customers



How to Apply:

Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.



We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.



If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



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Job Ref: Brent 5279052


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.