About

Location: ManchesterSalary: £24,339You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you’ll be doingYou will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ;You will encourage feedback from customers, recording and responding to any complaints and compliments;You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with our clients procedures;You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels.You will follow financial procedures and take responsibility for all monies held and received;You will be responsible for communal cleaning and void cleaning, along with the wider team.What you’ll needQualified to minimum level 2 in English and MathsEvidence of IT skillsExperience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.The ability to develop, and project, a positive image of our client through interpersonal, written and verbal communication skills.Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.Use of the relevant range of Microsoft Office