About

Housing Allocations Officer Location: Hybrid – 1 day per week in the officeContract: Initially 3 months with a possibility of getting extended Basic DBS required About the Role We are looking for an experienced Housing Allocations Officer to join the busy Allocations & Housing Register team for a local authority in Berkshire. You’ll play a key role in managing applications, supporting vulnerable residents, and ensuring our allocations follow both legislation and local policy. This role is also part of a project to review and update the Housing Register, including re-banding eligible applicants and removing those who no longer qualify under revised criteria. Key Responsibilities Assess and process new and existing Housing Register applications.Apply Housing Act 1996 Part 6 & Part 7 legislation accurately.Manage the allocations and nominations process in line with policy.Re-band eligible applicants and update records following policy changes.Remove and close applications that no longer meet qualifying criteria.Liaise with applicants, support services, and internal teams.Maintain accurate case notes and records using the Jigsaw Housing System.Provide excellent customer service to residents with complex needs. What We’re Looking For Experience in Housing Allocations, Housing Options, or homelessness services.Strong working knowledge of Housing Act 1996 Part 6 & 7.Confident using Jigsaw for case management (essential).Ability to assess eligibility, priority, and banding accurately.Excellent attention to detail and organisational skills.Clear written communication and ability