What's involved with this role:

JOB TITLE: Housing Allocations Officer / Housing Customer Services Assistant
REF: W Berkshire 5277256
Pay rate: £14.58 per hour PAYE
Contract Type: Temporary, Anticipated 3 months
Working Arrangement: Hybrid working 40% in office - however during TRAINING YOU WILL NEED TO ATTEND THE OFFICE EVERYDAY UNTIL FULLY TRAINED (potentially a month but longer if required)
No site visits required so access to vehicle not necessary.

In order to apply for this role you should have an understanding of Allocations and lettings processes along with the ability to communicate effectively with a wide range of people, verbally and in writing. You will also have experience of Microsoft Office (Outlook, Word, Excel etc) and be able and willing to learn new software systems.

The role:

On behalf of a local council, we are seeking an Housing Allocations Officer to provide a telephone and face to face service for housing clients contacting the Council in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates.

You will also assist with the operation of the Common Housing Register by checking and inputting new applications and updating changes to existing applications.

Key Responsibilities:

Manage housing register applications, referrals, and maintain accurate confidential records.
Handle enquiries (phone, reception, written), provide advice, explain legislation clearly, and support vulnerable applicants.
Liaise with lettings teams, Registered Providers, and provide cover for the Housing Allocations Team Leader.
Perform administrative and financial tasks: filing, scanning, ordering supplies, petty cash, invoicing, budgeting, organising meetings.
Contribute to team/service development, undertake flexible duties, support housing operations, and use own vehicle when required.



What the client is looking for:

Good understanding of Allocations and lettings processes, with experience in a housing background
Excellent customer service skills with the ability to communicate effectively with a wide range of people, verbally and in writing
Understanding of housing legislation and Housing Register
Previous experience of invoicing process within a local authority setting
Able to use Microsoft Office (Outlook, Word, Excel etc) and learn new software systems
Able to attend the office in person for training



How to Apply

Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.



We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



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Job Ref: W Berkshire 5277256


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.