About

Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a strong ability to manage guest inquiries, handle reservations, and efficiently maintain front desk operations. A passion for hospitality and a commitment to guest satisfaction are essential.

Duties

• Greet guests upon arrival with a warm and friendly welcome.
• Manage check-in and check-out processes smoothly and efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of reservations, cancellations, and guest information.
• Provide information about hotel amenities, services, and local attractions.
• Process payments and manage cash handling procedures accurately.
• Ensure the reception area is organised, clean, and presentable at all times.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Assist in managing phone calls with excellent phone etiquette, ensuring all inquiries are addressed.

Experience

• Previous experience in a hotel or hospitality environment is preferred but not essential.
• Strong guest service skills with a focus on customer satisfaction.
• Excellent communication skills with a professional demeanour.
• Familiarity with hotel management software is an advantage, but training will be provided.
• Ability to work flexible hours, including weekends and holidays as required.

Join us in creating memorable experiences for our guests while working in a dynamic team environment!

Job Type: Full-time

Pay: £12.21-£13.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Work Location: In person