About

UNICUS Job Summary

Title: Front Desk Receptionist (1 year fixed term, 37.5 hours per week)

Reporting to: Reception/Duty Manager

Overview

UNICUS is a wholly owned subsidiary of The University of Sheffield, operating a number of distinct commercial services, including cafes, hotels, conference and hospitality venues within the University Campus. We are now looking for a highly motivated individual to join our team.

A Front Desk Receptionist is required for these two unique hotels, the 38 bedroom Halifax Hall and 79 bedroom Jonas Hotel, in the leafy suburb of Fulwood, Sheffield.

Halifax Hall is a steel baron’s mansion that has been lovingly transformed in to a boutique hotel which offers plush accommodation, conference, wedding, event and private dining space. Jonas Hotel is a vibrant and modern hotel which offers flexible accommodation and quirky social space for students, business and
leisure guests and visiting academics, with stays from one night and up to 6 months.

Reporting directly to the Guest Services Manager, the Front Desk Receptionist will be responsible for providing our guests with a quality, friendly and efficient service at all times. Operations include guest check in/out, mail/message service, wake up calls, taking hotel reservations and concierge services in a gracious and professional manner. The position demands accuracy and guest confidentiality and also includes daily accounting procedures.

General Responsibilities

• Perform front desk duties as required including pre-arrival co-ordination of all guests including reservations and queries prior to staying with us
• Greeting guests, answering the telephone, performing guest transactions and operating the front office computer systems
• Ability to explain hotel products, services and other information about the hotel including potential up-sells as required
• Greet guests warmly and perform registration procedures
• Provide assistance to all front desk team members when dealing with escalation situations. Assist guests with issues and complaints with empathy and focus on guest satisfaction.
• Work closely with staff to ensure high levels of customer service at all times
• Resolve and communicate all customer service issues to relevant hotel departmental heads and hotel leadership team
• Ensure the front desk and reception area remain clean and presentable to guests at all times
• Support the management team with administrative tasks
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due
• Attend meetings and training as requested
• Ensure all billing is prepared and correct and that ledgers are posted correctly
• Assist with food and beverage duties to help the team on busy shifts

Qualifications, Knowledge and Experience

Essential:

• A ‘can do’ approach to your work
• Committed to delivering a high quality guest experience, to an agreed company standard, and confident in dealing with a wide variety of clientele and situations
• Great communication skills
• Computer MS word, Excel literate

Desirable

• Previous hotel reception experience
• Hotel system experience

Further Information

Terms and conditions of employment: Please see separate employee conditions document.

Job Types: Full-time, Fixed term contract

Pay: £23,809.50 per year

Benefits:

• Company pension
• Sick pay

Work Location: In person

Application deadline: 23/05/2025