Hotel Receptionist
Profile Resourcing Limited

Burgh Island, Bigbury on Sea, Devon
•1 month ago
•No application
About
Receptionist – HotelLocation: Burgh Island Hotel, DevonSalary:£25,396.80 + monthly gratuitiesContract: Full-time Permanent Be the welcome that guests remember—on one of Britain’s most iconic tidal islands.We are seeking a warm, organised, and unflappable Receptionist to join our front-of-house team. You’ll be the first smile our guests see and the calm centre that keeps arrivals, departures, and daily service running smoothly in a truly unforgettable setting.Important to KnowBurgh Island is a tidal island—travel plans must align with conditions; live-out applicants typically need reliable transport.Applicants must have the right to work in the UK.About the RoleReporting to the Reception Manager, you’ll ensure seamless guest journeys from booking to check-out while safeguarding high standards, safety, and satisfaction throughout your shift. You’ll work closely with Housekeeping, Food & Beverage, and wider island teams to keep information flowing and service effortless. Success looks like great guest feedback and consistent completion of duties.Key ResponsibilitiesRun efficient check-in and check-out and meet/greet guests on arrival.Handle phones, reservations, and enquiries; manage Guestline (PMS) including allocations.Prepare and update daily catering lists (allergies, special requests) and brief FOH/kitchen.Produce daily reports; reconcile payments, invoices, pre-charges, deposits, and petty cash.Coordinate with Housekeeping on arrivals, stayovers, departures, and sofa-bed opens, log maintenance items.Provide concierge-level service (local bookings, travel, tickets) and ensure guest security.Maintain health & safety, weekly/monthly emergency procedures, and



