What's involved with this role:

Job Title: Hospital Liaison Officer

Reference: Brent 5284249

Salary: £18.07 per hour PAYE with accrued holiday and pension contribution

Hours: 36 hours per week Monday-Friday

Role length: 3 months opening assignment

Job type: On-site then hybrid

Location: Brent



Contract Type: Temporary



The role: You will provide clerical, administrative and liaison support to ensure smooth communication between hospitals and Adult Social Care. This includes handling statutory Section 2 and Section 5 notifications under the Care and Support (Discharge of Hospital Patients) Regulations 2014, maintaining accurate records, and ensuring timely and safe discharge processes. The post supports the Reablement and Safeguarding team and plays a key part in maintaining quality, accuracy and customer-focused service delivery.



Key Responsibilities:

Log, track and acknowledge all hospital referrals, faxes and discharge notifications.
Liaise directly with hospitals to confirm discharge dates, resolve issues and escalate concerns where required.
Act as the first point of contact for all incoming hospital-related documentation, ensuring Referrals Officers are promptly informed.
Maintain administrative registers, databases and record systems to a high standard of accuracy.
Provide statistical information related to hospital discharges as required.
Receive and manage telephone and in-person enquiries, offering clear information and signposting.
Attend case conferences and multi-disciplinary meetings, taking minutes and circulating them.
Ensure office supplies and relevant equipment are maintained, including hospital fax machine functionality.
Carry out photocopying, general administration and cover for other administrative colleagues when needed.
Work within the service’s Quality Assurance framework, contributing to continuous improvement.



What the client is looking for:

NVQ Level 2 or 3.
At least 3 years' experience as an Administrator or Liaison Officer.
Strong understanding of the Community Care Delayed Discharge Act and hospital discharge processes.
Experience handling multiple tasks in a fast-paced environment and working to tight deadlines.
Confident communication skills and ability to deal effectively with the public and colleagues at all levels.
Proficient IT skills, including databases, spreadsheets, email and general MS Office use.
Ability to manage sensitive information and handle challenging enquiries professionally.
Strong organisational, prioritisation and numerical skills.





Desirable:

Knowledge of services for older people.
Experience handling complaints.
Understanding of Equal Opportunities and Customer Care standards within a council environment.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


How to Apply:



Submit your CV and cover letter



If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.



We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
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Job Ref: Brent 5284249


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.