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Homeowner Services OfficerLocation: BracknellSalary: £36,980 per annum plus fantastic benefitsContract: Permanent - Full Time- 37 hours per week About the RoleOur client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused.You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.Provide specialist advice on lease covenants, subletting, alterations, and lease variations.Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.Support Section 20 and QLTA consultations and manage responses.Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges.Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination.Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team.Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes.Investigate subletting fraud in line with