What's involved with this role:

Job Title: Homelessness and Housing Solutions Officer


Ref: Bromsgrove RQ1624823

Pay rate: £17.00 per hour PAYE

Role length: Anticipated 7 months

Working arrangements: 1 to 2 days per week in the office required

DBS requirement: Basic DBS

Additional requirement: Driving Licence



The role:

We are looking for a Homelessness & Housing Solutions Officer to provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness.

In order to carry out this role, you must have at least 3 years of experience in Homeless and Housing Solutions and with part 6 & 7 experience/qualifications.



Key responsibilities:

Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams
Be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act.
Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part.
Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person.
Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time
Operate a professional customer facing triage service at public offices on a duty rota system



What the client is looking for:

GCSEs or equivalent including English, Maths and or a second language at Grade A-C
At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service
Knowledge of legislation, regulation, and policy in relation to housing including part 6 and 7
Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations
Experience of assessing and meeting people’s needs and requirements and managing expectations
Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes
Experience of call handling and operating specialist IT systems
Administrative and assistive experience



How to Apply:

Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.



We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.



If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.



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Job Ref: Bromsgrove RQ1624823


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.