About

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Alcura, a Cencora business offering pharma and patient support services in Europe Job Summary: The role of Homecare Account Executive is a fantastic opportunity for someone looking to move into the Sale of Services with Alcura. The Job role will include building and maintaining healthy partnerships with all NHS key account contacts. The account portfolio is made up of NHS Trusts Alcura has successful services with as well as accounts with a low number of services. Contact will be made via bi-monthly phone and teams check-ins across all accounts, ensuring equal account attention across all regions, contributing to continued NHS engagement. Their primary function is to ensure that the homecare services we provide meet the needs of the customer and their patients and to identify opportunities to sell in new services in line with the company strategic objectives, leading to an increase in the number of patients using the homecare service for both new and existing hospital customers. The role also includes escalation of operational queries and aims to enhance service confidence among the NHS Homecare, Pharmacy and Clinical Teams. This role is essential to drive business growth. Key Responsibilities of the Role: 1. Account Management: Tier Two Accounts: The desk-based employee will manage tier two accounts, accounts that require maintenance and communication ensuring they are consistently engaged, kept up to date with all new service offerings and supported without requiring direct field involvement. 2. Accounts at Service Capacity: Accounts that have reached their current potential and requirement a maintenance approach will also be account managed by the desk-based employee, enabling field-based teams to focus on higher-priority growth opportunities. 3. NHS Relationship Building: Provide a pivotal point of contact with the NHS Trust homecare and clinical teams to build strong relationships and instil confidence in our service provision. By fostering trust and engagement, this approach will encourage service growth, and the account will, therefore, move into the field-based workflow, ensuring seamless integration and continuity of Account Management. 4. Operational Efficiency and Query Management: Focus on improving overall operational efficiency by addressing queries promptly, streamlining workflows, and ensuring that all regions receive equitable support. This will reduce the administrative burden on field-based teams and enhance the Hospital Care Team and account experience. Strategic Benefits: Increased NHS Trust Engagement: Additional Service reviews with Hospital Homecare and Clinical teams will encourage stronger relationships and increase confidence in our services, which will help drive the desire for Hospital teams to make Alcura the provider of choice leading to long-term loyalty and satisfaction. Optimised Resource Allocation: By segmenting account responsibilities, the field-based team can focus on strategic growth areas while the desk-based employee ensures continuity for maintenance accounts. Improved Regional Coverage: Addressing the way, we work currently and moving dormant and maintenance accounts to a desk based employee will ensure that all accounts, regardless of location or activity level, receive the attention they need for business growth. Increased Operational Efficiency: Streamlined query management and proactive account engagement will reduce delays and improve overall Account management. Combining the below skills, a desk-based account executive can effectively improve communication in regional coverage, enhance Hospital Care Team engagement, and support business growth. . Knowledge, Skills and Experience Required: Excellent verbal and written communication skills Proficient in all MS office applications Successful track record in customer relationship management Excellent planning, organisation and time management skills Self-motivated and ability to manage own workload Ability to work under pressure and to tight deadlines Ability to communicate complex messages to various levels of internal and external stakeholders Experienced in working across multiple levels of an organisation An eye for detail and business due diligence Understanding of Clinical Homecare and /or Manufacturer partners (desirable) Understanding of NHS procurement and homecare processes (desirable) This is a hybrid role with expected attendance at the Northampton office 1-2 times per week. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com