UH4 £25,804pa to £28,778pa by annual increments on achieving designated skills

37

Full Time

Professional/Technical

REQ000227

Post Title: Home Admissions Administrator

SBU/Department: Marketing and Communications

FTE: 1.0 (working 37 hours per week)

Duration of Contract:Permanent

Salary:UH4 £25,804pa to £28,778pa by annual increments on achieving designated skills

and experience

Annual Leave:25 days plus standard public holidays and an additional 4 days including the

closure of our office between Christmas and New Year

Location:MacLaurin Building, Hatfield (with option for hybrid working)

We are pleased to offer an exciting opportunity at the University as a Home Admissions Administrator, joining our friendly team in Marketing and Communications. The Home Admissions team sits within Student Marketing and Communications and manages the application process for Home Undergraduate, Postgraduate and College prospective students, working with academic schools of the University and our Consortium colleges. We are looking for someone who wants to make a difference to our applicant’s admissions journey into higher education.

The Home Admissions team provide a customer focused service to potential students, schools and other University staff, and lead on major University events such as Clearing, one of the most important recruitment activities at the University. They are central to supporting recruitment targets and ensuring the admissions and enrolment of high-quality students.

The role supports hybrid working with three work from home days each week, two days in the office. Key periods may require increased office time. If you thrive under pressure and would enjoy being a key member of our team, we would like to hear from you. See more about Marketing and Communications at: https://www.herts.ac.uk/staff/careers-at-herts/our-schools-and-departments/marketing-and-communications

Main duties and responsibilities

You will be responsible for processing applications for undergraduate, postgraduate and college prospective students, working with the six academic schools of the University and our Consortium colleges. You will make decisions in consultation with other colleagues, and you will answer queries and provide information and guidance to a range of stakeholders in all aspects of the admissions process.

For our team to operate effectively, team working is an essential part of the post. As such, the post holder will be expected to work closely with the team leader and deputies in addition to other colleagues.

Skill and experience required

It is essential for you to have administrative experience and excellent organisational skills, including the ability to manage multiple tasks, work to tight deadlines, and to prioritise workloads effectively with minimum supervision. You will possess a high level of IT skills and computer literacy, including knowledge and ability to use MS Office applications to intermediate level. Proven experience and ability to manage conflicting priorities, working effectively under pressure to strict deadlines, maintaining accuracy and attention to detail at all times is essential.

You will have excellent oral and written communication skills, and be able to draft correspondence in clear, grammatical English. Proven experience in delivering service excellence is required for this role.

You will be able to learn, understand and follow complex policies, procedures and processes and apply this to making decisions accurately and consistently, whilst demonstrating initiative. You will also be keen to collaborate and improve processes to increase applicant experience.

You will have excellent interpersonal skills including the ability to create good working relationships and communicate effectively with applicants, their advisers and staff at all levels within the university. This role requires you to be able to adhere to rules of confidentiality, data protection and equality and diversity. A commitment to providing a high quality service is essential for this role.

Qualifications required

You will hold a minimum of five GCSEs, including Maths and English at grade C/4 or above, or equivalent level qualification, or proven work experience.

Educated with A-levels, a degree or a higher qualification would be advantageous.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants– please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Sarah Ashfield; Senior Home Admissions Officer; s.j.ashfield4@herts.ac.uk

Closing Date: 09 October 2025

Interview Dae: TBC

Reference Number: REQ000227

Date advert placed: 25 September 2025

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts