Helpline Operator
Permanent/part-time - 12 hours per week
Salary - £29,710 pro-rata
Location - Chalfont St Peter, Buckinghamshire

Our vision is for a world where epilepsy is irrelevant and people with epilepsy lead the lives they want to. We are the UK’s only charity transforming the lives of people with epilepsy through world leading research, advocacy, and care. We put people at the heart of everything that we do.

About the role

Our confidential helpline is looking for a part-time Helpline Operator. If you understand the importance of listening, and can empathise, this role may be for you. Our Helpline team provides emotional support, and information about epilepsy, via telephone, email, and webchat.

The helpline provides a confidential service giving up-to-date information and offering emotional support, using counselling skills, to anyone affected by epilepsy. You could be speaking to a health professional, someone with the condition themselves, or close family members. Challenging, but rewarding this role will develop your understanding of epilepsy and give you a whole new set of skills for professional and self-development.

Once trained you will need to be available to work for three, four-hour shifts per week, Monday to Saturday: either 8.45am to 12.45pm, 12.15pm to 4.15pm or 3.45pm to 7.45pm. Some flexibility is required with shift patterns. We operate hybrid working arrangements, some shifts must be taken in the office based in Chalfont St Peter and some from home. Equipment will be provided, but a confidential home workspace is essential.

Extensive training will be given, including attending an ‘introduction to counselling’ course, along with support before you take calls independently.

Some information about us

Epilepsy Society’s Vision is a full life for everyone affected by epilepsy. We want everyone affected by epilepsy to have the best opportunity for a full life - as free from seizures as possible. We set out to make a difference to every person affected by epilepsy whatever their background, however seriously it impacts on their life, and whether they have the condition themselves or are close to someone with epilepsy.

What we can offer

• 27 days annual leave + bank holidays, with the ability to buy and sell annual leave (pro-rata for part-time and bank hours)
• A generous Employee Referral Scheme (refer a friend and earn up to £150)
• Length of service awards
• Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
• Staff recognition scheme
• Excellent training and development opportunities
• Group Pension
• Death in Service (2x your annual salary)
• Confidential, supportive Employee Assistance Programme, accessible 24/7
• Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education

If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the specifications of this role.

A DBS (Disclosure & Barring) check will be required before appointment is confirmed.

We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment.