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Helpdesk Operator Hourly Rate: £13.85Location: Euston Area, LondonJob Type: Temporary (1-year) We are seeking a Helpdesk Operator for a national library based in the Euston area. This role is essential for providing both internal customer and tenant support, dealing with enquiries, and assisting with the day-to-day operations of estates and facilities services. This includes fault reporting, change requests, porterage services, meeting room bookings, and refreshments. The ideal candidate will have relevant experience in a previous helpdesk role. Day-to-day of the role: Serve as the first point of contact for internal customers and tenants via phone, email, or in person.Ensure the accuracy and reliability of information provided to internal customers.Manage and update information on computer-aided facilities management software.Proactively track and report the progress and completion of work orders.Provide timely feedback to customers regarding faults and breakdowns.Support meeting organisers by commissioning or providing timely assistance.Offer accurate and timely administrative support as directed by senior management.Handle service requests, set priorities, and maintain high-quality data integrity.Act as administrator for meeting room booking software and maintain public lockers.Raise service calls for equipment maintenance and update internal signage as needed. Required Skills & Qualifications: Proven ability to professionally handle interactions in person, over the phone, and in writing.Strong commitment to excellence in service delivery and customer satisfaction.Excellent IT skills, including proficiency in MS Outlook/Calendar, Excel, Word, and PowerPoint.Experience with database programs or CAFM systems; training will