About

Head of Service Delivery – Public Transport (Bus Operations) Location: Yorkshire region (Wakefield Head Office)Salary: Competitive + Car Allowance + Bonus + Excellent Benefits Lead. Inspire. Deliver. Are you a proven operational leader with the drive to shape the future of public transport?At Arriva, we’re on a mission to deliver safe, reliable, and sustainable bus services that connect communities and enhance everyday journeys. We’re looking for an exceptional Head of Service Delivery to lead multi-site operations, drive performance, and inspire our teams to deliver excellence every day. The Opportunity As Head of Service Delivery, you’ll hold full accountability for P&L, performance, safety, and compliance across several operational sites. You’ll lead passionate teams, champion Health & Safety, and ensure we provide a service that customers trust and colleagues are proud to deliver. You’ll be a visible, credible leader — balancing commercial acumen with people-focused leadership to deliver growth, innovation, and world-class service. What You’ll Do Lead multi-site operations: Drive performance across all sites, ensuring safety, service quality, and profitability targets are achieved.Champion Health & Safety: Set the standard for a safe, compliant, and caring work environment — safety first, always.Deliver exceptional service: Build partnerships with local authorities and stakeholders to improve customer satisfaction and community value.Inspire and develop people: Lead, motivate and grow large, high-performing teams. Foster a culture of inclusion, accountability, and continuous improvement.Drive financial success: Own the P&L, deliver budgets, and implement initiatives that enhance efficiency and maximise EBIT.Innovate for the future: Identify and