About

Head of Residents and Support Location: Birmingham (Hybrid – 3 days/week in office)Salary: Circa £66,677 + £5,000 car allowanceStart Date: ASAP Are you a strategic housing leader ready to make a real impact? We’re looking for a dynamic and experienced professional to head up our newly formed Residents and Support team in Birmingham. This is a high-profile role with the opportunity to shape services, lead innovation, and improve outcomes for residents. About the Role As Head of Residents and Support, you’ll lead a team of 14 (including 2 direct reports) delivering high-quality housing management and support services. You’ll be responsible for: Managing complex cases including ASB, domestic abuse, and safeguardingActing as the organisation’s safeguarding lead, including modern slaveryDriving service improvement and contributing to board-level discussionsEnsuring compliance with housing regulations and standardsBuilding strong relationships with internal teams and external partners About You We’re seeking someone with: Proven experience in housing or supported housingStrong leadership and strategic thinking skillsConfidence in safeguarding, compliance, and resident engagementFlexibility to work in a hybrid model (typically 3 days/week in Birmingham) Additional Information Participation in the out-of-hours manager rotaDriving licence and access to a vehicle requiredOccasional evening/weekend work may be necessary This is a newly created role with real scope to lead change and shape the future of resident services. If you're passionate about housing and ready to take the next step in your leadership journey, we’d love to hear from you.