About

Start: January 2026Salary: £40,000 + performance bonus OTE £50,000 +About the RoleWe are seeking an experienced Head of Property Management to lead, develop and grow our residential property management department. This is a senior leadership role responsible for compliance, service delivery, team performance, and profitability, ensuring an exceptional experience for landlords and tenants alike.You will work closely with the Directors to implement best practice, improve operational efficiency, and support the long-term growth of the business.Key ResponsibilitiesLeadership & Team ManagementLead, manage, and mentor the Property Management teamSet clear performance targets and KPIsRecruit, train, and develop staffConduct regular appraisals and performance reviewsFoster a high-performing, compliant, customer-focused cultureOperations & ComplianceEnsure full compliance with all relevant legislation, including:Landlord & Tenant ActGas Safety, EPC & EICR regulationsDeposit protection legislationRight to Rent requirementsCoordinate tenancy renewals, rent reviews, and periodic tenanciesImplement and maintain robust SOPs and audit processesAct as escalation point for complex tenancy and compliance mattersClient ManagementBuild strong relationships with landlords, tenants, and contractorsHandle high-level complaints and dispute resolutionAdvise landlords on legislation, rent levels, and portfolio performanceSupport business retention and landlord satisfactionFinancial ManagementMaximise revenue through renewals, rent reviews, and value-added servicesControl costs while maintaining service qualityProcess Improvement & StrategyReview and