About

About the Role We’re looking for a Head of Product – Back Office Operations to lead the design and delivery of our back-office automation strategy. This role is pivotal in shaping a cost-efficient, compliant, and scalable operational foundation for our growth. You’ll be responsible for reducing manual work, embedding compliance by design, and building systems that enable operational excellence. Working at the intersection of Product, Operations, and Technology, you’ll translate complex business requirements into a cohesive automation roadmap that strengthens every part of the firm’s operational backbone. You’ll also lead the cross-functional Ops Automation Guild, driving collaboration and alignment across the organisation. What You’ll Do Own and deliver the end-to-end back-office automation strategy, focusing on scalability, compliance, and operational efficiency.Translate business requirements into a clear automation roadmap and measurable delivery milestones.Lead delivery of automation initiatives across core operational areas (e.g. CASS reconciliations, journals, workflow automation, CRM migrations).Embed compliance by design and ensure auditability and traceability are built into automated processes.Drive measurable reductions in manual work and operational errors through smart process redesign and data-led prioritisation.Build and lead a cross-functional Ops Automation Guild to foster collaboration and continuous improvement across teams. What We’re Looking For Proven experience within product ownership or operational automation, ideally within financial services or investment operations.Deep understanding of back-office and middle-office processes in retail investment products or asset servicing.Strong delivery track record — able to define, own,