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Head of Operational Admin Horley - Personal ContractFull Time| Hybrid – minimum 3 days in officeCompetitive pension scheme – Bonus Scheme – Private Medical Insurance - Enhanced maternity/paternity pay – Life assurance – Holiday Plus – Cycle2work Scheme & moreREQ5386We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…The Head of Operational Administration is a critical leadership role within SGN, accountable for shaping and delivering the strategic vision for administrative operations across Connections, and Replacement, whilst having responsibility for Streetworks and liabilities across all workstreams (including Emergency & Repair). This position will lead a large, complex function of approximately 50 professionals, ensure operational excellence, regulatory and legislative compliance, and financial stewardship while driving innovation and transformation. The role demands a visionary leader who can embed technology solutions, optimise processes, and deliver measurable improvements in efficiency, cost control, and customer experience. Acting as a key member of the Operational Support function within the COO directorate, the Head of Operational Admin will influence cross-functional priorities, champion continuous improvement, and ensure SGN meets its safety obligations, regulatory and legislative commitments, and customer satisfaction targets. What you will needDegree level qualification is desirable, with strong experience in process improvement across large infrastructure organisations. Proven experience in a senior leadership role within a complex, regulated environment. Exceptional strategic thinking and ability to translate vision into actionable plans. Strong financial ac