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Job Title: Head of Housing Location: Leeds Salary: £84,704 per year Job Type: Full Time, Permanent. We are seeking an experienced Head of Housing to join our senior leadership team, playing an important role in shaping the direction of our services and the experience of our customers. This role leads a broad portfolio of housing activity, spanning neighbourhood and supported housing to income management and financial inclusion, with a focus on delivering meaningful outcomes for residents and communities. You will contribute to how the association approaches planning, risk and regulatory responsibilities, turning complex information into clear insight that supports confident decision-making at leadership and Board level. This role requires an established housing professional who can bring significant industry experience, a strong track record of leadership, and the business acumen to balance customer outcomes with organisational performance and regulatory compliance. What you'll do: Lead the association in meeting the needs of customers, prospective customers and stakeholders through high-quality housing management services. Manage the delivery of excellent housing and neighbourhood management services, including oversight of complex and sensitive cases. Develop service plans that align with the organisation's wider corporate planning process Champion the customer voice, ensuring services are shaped by engagement, feedback and insight. Act as a catalyst for continuous improvement and service transformation, driving positive change and innovation. Anticipate risk and performance challenges, using insight and data to take prompt, decisive action where required. Ensure operational procedures are clearly documented and up to date, supported by timely and