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Head of Customer Operations Location: NorthamptonSalary: Up to £80K plus a plethora of benefits We're looking for a Head of Customer Operation to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results.Drive operational excellence through process optimisation, capacity planning, and workflow improvements.Champion digital transformation and automation initiatives to enable growth without increasing headcount.Collaborate across departments to align operational goals with business strategy.Foster a culture of empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment.Experience delivering SaaS (Software as a Service) based solutionsStrong people leadership skills with a track record of building and developing high-performing teams.Expertise in process improvement and operational optimisation.Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).Commercial acumen and the ability to make data-driven decisions. Why Join Them? You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we'd love to hea