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Guest Relationship Manager Salary negotiable Monday to Friday, 09:00 - 17:00 Mountsorrel, office based Macildowie are working with a leading hospitality client based in Quorn (Leicestershire). They are recruiting for a Guest Experience Concierge role. The RoleYou will join a boutique operator, delivering a level of guest service from the first point of contact. You'll act as a concierge of exceptional calibre - part sophisticated social secretary, part experience architect - ensuring each guest's stay becomes a memorable story. Key Responsibilities Deliver personalised service from day one of a booking: reach out to guests, propose tailored upsells, and present an experience that feels bespoke. Design and curate immersive itineraries and in-house experiences (private dining, wellness sessions, local artisan activities) that reflect the luxury positioning of the business. Exhibit commercial acumen: partner with external premium suppliers, grow the offering, hit revenue and upsell targets whilst protecting margin. Provide monthly performance reporting to senior management: upsell results, partner performance, pipeline of new collaborations. Build genuine guest relationships: anticipate needs, deliver with warmth and professionalism, ensure return business and glowing recommendations. Maintain and expand a high-quality network of suppliers and experiences - your "black book" of premium contacts will be invaluable. Manage guest lifecycle from booking to departure to ensure each stay feels effortless, personal and exceptional. Who We're Looking For Proven experience in luxury hospitality, high-end concierge services or elevated guest-relations roles. Exceptional interpersonal and org