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Guest Relations Executive Birmingham Salary: £14 per hour SERVICE CHARGETHE BRANDAt F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…Job TitleGuest Relations ExecutiveLocationF1 Arcade – BirminghamPurpose of the RoleAs a Guest Relations Executive at F1 Arcade, you’ll be the first and last point of contact for every guest — setting the tone for their visit and ensuring each guest leaves with an unforgettable experience. You’ll combine premium hospitality with an energetic, fun atmosphere, representing the excitement and precision of Formula 1 in everything you do.Key Responsibilities- Deliver a warm, enthusiastic welcome to every guest on arrival, ensuring an exceptional first impression.- Manage guest check-ins, bookings, and seating efficiently through the venue’s reservation systems.- Act as the main point of contact for guest enquiries, feedback and support throughout their visit.- Liaise closely with operations, events, bar and kitchen teams to deliver a seamless guest journey.- Anticipate guest needs, proactively identify opportunities to enhance their experience, and take ownership of any service recovery with confidence and empathy.- Support VIP and corporate event guests, ensuring premium service standards and smooth coordination.- Promote and upsell venue experiences, group bookings and packages where appro