Position

GUERLAIN SENIOR RETAIL TEAM OF EXCELLENCE

Location: The South of England

Contract: 10 month FTC (Maternity Cover)

SCOPE-PURPOSE:

• To strengthen our market share and brand awareness.
• To further raise our beauty profile and bring the brand into the future.
• Aid onboarding of new team members alongside training team and Area Manager
• Coach and mentor all team members on shop floor
• Support Area Manager in business duties
• Support and Grow KPIs and support achieving monthly targets per store

Job responsibilities

MAIN RESPONSIBILITIES:

• Take ownership of all beauty event activation projects and show tangible results.
• Upgrade all the skincare and make-up expertise (service and consultation skills) in regional doors conducting regular store visits and one-on-one BC development coaching.
• Recognise talent
• Mentor and motivate our BCs with guided tutorials and on-counter workshops, sharing work best practices and tips.
• Work with Area manager and Training team to establish training needs
• Support New team recruits with ordering platforms and Digital input of Rotas and reporting forms
• Implement coaching on brand selling ceremonies and best practices on counter
• Work close with Counter Managers, Area Managers and Training Team to identify contacts and areas of opportunity within our retail partners’ in-house services (beauty rooms, personal and virtual shopping, site animations).

Profile

PROFILE

• Demonstrates expertise in make-up, with in-depth knowledge of skincare, and a broad understanding of the inseparable link with fragrance.
• Presents creative application skills, keeps up to date with the current trends and pushes the envelope forward in bringing products to life.
• Displays a deep understanding of our service proposition in relation with our client profile base per demographic and cultural background.
• Is flexible to travel inline with Area and training requirements
• Presents strong communication skills and ability to adapt to the audience. Be relatable, confident on presenting and influencing at all levels
Building a strong working relationship with Regional team and work with National Beauty expert to event in top doors to achieve sell out target.