About

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the role of Guarantees Advisory Manager GTS. The base location for this role is London with Hybrid working. The is a client-facing and middle office role and will deliver globally connected, excellent and market leading service to clients, Premium or Standard, in line with GTRF Services model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients. In this role, you will: Deliver UK's GTS Services strategy and operating model, aligned with the global GTS Services target operating model. Effectively case manage Guarantee applications (both issuance and amendment) received outside the Bank Customer Portal through to successful execution with zero referrals. Detailed discussions to be held by phone with clients that do not use digital channels to send application forms. Checking the application requests before they reach the processing teams confirming limits set up, KYC and other critical elements are in place to enable servicing for the issue and amendment of Guarantees and Standby LC including verification that the wording is pre-approved before an application is submitted while ensuring that all complies with the customer's instructions. Acts as Key SME for transactional technology such as Adobe live sign. Actively drives education across the business to inject efficiency into the process both onshore and offshore Contribute to achieving the overall business object