As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice. Duties and Responsibilities: Dealing with patient queries Booking, cancelling and amending appointments on SystmOne Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed Answering the telephone promptly and conveying messages in a timely manner Maintaining a log of telephone messages Sorting the mail and posting letters Recording admin-related events in SystmOne Scanning patient correspondence and other papers into the patient record in SystmOne Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks Alerting the Practice Manager or Senior Partner to any complaints or potentially problems Monitoring GP-Links for registration-related data queries. Opening up the Practice in the morning and closing it in the evening according to agreed procedures Meeting targets that are set by the Practice Manager Other ad hoc tasks as required