About

Role: Global Process Owner - Life & Pensions Location: UK (Hybrid) About the Role We’re seeking an accomplished Global Process Owner for our UK Life & Pensions insurance offering. You’ll establish and govern end-to-end processes across functions and the enterprise, driving operational excellence, compliance, and transformation across our Retirement and Pension portfolio. This role demands detailed knowledge of UK regulatory frameworks for insurance products, strategic oversight, and a focus on continuous improvement and client success. Key Responsibilities Delivery of end-to-end Life & Pension Administration services, ensuring operational KPIs and SLAs are consistently met.Collaborate with clients, internal teams, and senior leadership to define, track, and measure performance metrics against strategic targets.Govern enterprise-wide processes, ensuring alignment and standardisation across business functions.Drive large-scale transformation initiatives leveraging RPA, OCR, analytics, and workflow optimisation.Establish and maintain risk management frameworks in line with SOX, SOC1, and regulatory requirements.Build and sustain strong client relationships to ensure satisfaction, retention, and business growth.Lead and inspire cross-functional teams, fostering a culture of accountability, quality, and continuous improvement.Implement best practices and drive strategic investment decisions to enhance efficiency and operational resiliency.