About

Our vision across Corporate and Institutional Banking (CIB) and HBEU Technology is to deliver best in class client and colleague experience through engineering excellence and simplification. We build innovative, scalable, resilient, and secure cutting-edge technology, providing our clients with access to high quality data and services, through a consistent experience across location, market, or device. We are client-centred organisation, championing outstanding service and enhancing client advocacy. As the Global Head of Production Engineering & Infrastructure within Corporate and Institutional Banking's Client Services Technology, the role involves providing robust governance and control over the Client Services Production estate daily. Ensuring production system stability is vital for seamless, reliable services, which minimises disruptions and maintains customer trust. This stability underpins efficient operations, regulatory compliance, and risk management, enabling HSBC to consistently deliver high-quality services globally. The individual in this position is responsible for maintaining Production Stability and Service Resiliency, ensuring uninterrupted business processes for both internal business lines and external clients. You will oversee the global production engineering teams and ensure the delivery of high-quality services. Your primary responsibilities will include, but are not limited to, the following: Maintain Production Stability and Service Resiliency for uninterrupted business processes to ensure seamless, reliable transactions and maintain customer trust. Provide robust governance and control over the Client Services Production estate daily. Manage key stakeholders including senior executives' expectations during incidents under high pressure. Improve controls, eliminate vulnerabilities and uplift service resilience, aligned with Future State Architectu