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Job title: German speaking Customer Service Advisor Salary: £26,500 per annum Location: Remote, with 1 day per month in the office Contract: Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office. Responsibilities: Handle customer enquiries from German-speaking clients via phone, email, and live chat.Provide solutions to customer issues, ensuring satisfaction and timely resolution.Maintain customer records and accurately log interactions.Work collaboratively with team members and management to improve customer experiences. What We’re Looking For: Fluent in both written and spoken German.Strong communication and problem-solving skills.Prior experience in a customer service role is advantageous.Ability to work independently in a remote setting. Shift Patterns: (5-Week Rotation): Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 Week 5: Monday to Friday. 11:45 – 20:00 Benefits: Gym discountLife insuranceAbility to work remoteCompany discountEye testsBuy/sell 5 days of holiday a yearEnhanced maternity/paternity pay And many more If you're a customer-focused individual with fluent German