About

We’re looking for a warm, professional, and reliable Customer Call & Support Specialist to join our team full-time. You will be the friendly voice of Speediance across the UK, EU, Australia, and New Zealand—ensuring every customer feels supported before, during, and after their order. This role is primarily phone-based, with additional support on live web chat. You’ll guide customers through delivery expectations, answer their questions, check in after they receive their product, and collect valuable feedback for us. You will also provide demos for our product via Zoom calls - there is extra commission to be made for performance Working Hours Weekdays, 4:00 pm – 12:00 am CET (Central European Time) Key Responsibilities Call customers after they place an order to: • Confirm their purchase and explain the delivery process • Provide clear shipping and setup details • Answer questions and offer reassurance Call customers again post-delivery to: • Ensure they are satisfied with their order • Offer help with setup and first use • Collect feedback and escalate any issues Provide customer support via web chat for product inquiries, troubleshooting, and general assistance. Maintain friendly, professional communication at all times—making every interaction feel personal and positive. Requirements Strong phone presence with a clear, confident, and friendly tone Excellent English is essential (neutral accent preferred) Bonus: Ability to speak French, German, or Dutch is highly valued, but not required Previous experience in customer service, telesales, or phone support roles Comfortable handling both inbound and outbound calls Tech-savvy with CRM and chat platform experience What We Offer Full-time, long-term remote position Fixed working hours aligned with 3–11 pm CET weekdays Work with a fast-growing global fitness technology brand Supportive team environment and structured onboarding Opportunity to grow with the company as we expand across international markets Ideal Candidate You’re naturally friendly, empathetic, and solutions-driven. Customers feel at ease when they speak with you. You take pride in leaving every conversation on a positive note and enjoy building long-term relationships.