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Join a leading facilities company as a French Speaking Customer Service professional in South Lanarkshire. This role requires proficiency in French and a customer-focused approach to support clients effectively, please note you must be able to attend the office for this position - not remote Client Details The organisation is a well-established business within the facilities sector. They pride themselves on providing high-quality products and exceptional service to their customers. The company operates as part of a medium-sized team, fostering a collaborative and professional environment. Description Provide excellent customer service to French-speaking clients, addressing their queries and concerns promptly.Process orders efficiently and ensure accurate data entry in the system.Collaborate with internal teams to resolve customer issues and deliver effective solutions.Maintain and update customer records to ensure accurate information is on file.Support the sales team in managing customer accounts and handling inquiries.Communicate product and service information clearly to customers.Monitor and follow up on customer orders to ensure timely delivery.Assist in implementing customer feedback to enhance service quality. Profile A successful French Speaking Customer Service professional should have: Fluency in both French and English, with excellent communication skills in both languages.Experience in a customer service or client-facing role within the industrial or manufacturing sector.Strong problem-solving skills and the ability to handle customer queries effectively.Proficiency in using computer systems and databases for order processing and record management.A proactive attitude and attention to detail in daily tasks.Capability to work c