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Fraud Investigator Glasgow JR018723 We're seeking someone to join our Fraud Investigations team as a Fraud Investigator whose responsibility is to perform risk mitigation and fraud review for instances that may be monetary or non-monetary impacts to our Morgan Stanley Wealth Management Clients. This includes full investigations, root cause analysis, risk mitigation and working with various stakeholders in the effort. As part of the Cyber Data Risk and Resilience organization, Fraud is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients. In an effort to protect our Wealth Management client assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Card Fraud Investigations Team is tasked with intake, resolution, and reporting of confirmed fraud and suspicious activity claims. The team is seeking a teammate responsible for incident management, regulatory reporting, and assessment of fraudulent activity. What You'll Do: Investigations and resolution of a debit card fraud claims along with additional types of reported fraud. This includes managing the full review, remediation and reporting required aligned to the product and regulatory association Ensuring timeliness with reporting standards and regulatory requirements Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary Proactively identify recovery efforts from reported fraud transactions to recuperate losses Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations. These skills will help you succeed in this role: Experience in a financial crime role 4 + years Superior analytical, critical thinking and decision-making skills utilizing data extraction Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations. Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details The ability to research and respond to various methods of Debit card related fraud Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk. Ensure proper case documentation and reporting Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations Excellent written and verbal communication skills Detail oriented with the ability and desire to work in a team environment Even Better If You Have: Previous financial crime working experience Understanding of financial services industry products and processes Understanding of fraud and security issues within the banking and finance industry Previous experience working within a client service/hospitality based role The candidate must also be proficient working with Excel, Access, Business and PowerPoint WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do