About

About Us:Pro:Direct Soccer is building a premium destination for football and football-inspired fashion. Our new store is a house of obsession for football performance and culture, offering a high-end retail experience that reflects our commitment to football players and fans.We are looking for passionate individuals who want to work closely with the game of football and contribute to our premium brand position. If you share our obsession for the beautiful game and its surrounding culture and fashion, apply now.Floor Manager Overview: The Floor Manager/Supervisor plays a key supporting role within the store leadership team, working closely with the Store Manager and Assistant Manager to deliver an exceptional customer experience. This position takes ownership of the shop floor during shifts—guiding team members, maintaining high operational and visual standards, and ensuring customers receive friendly, efficient service. It’s a hands-on role for someone who loves leading from the front and helping to bring the store’s daily operations to life.Responsibilities of a Floor Manager/Supervisor: Support the Store Manager and Assistant Manager by overseeing day-to-day shop-floor operationsAct as the main floor-based leader during shifts, ensuring smooth service flow and quick problem resolutionMotivate, guide, and support team members to deliver consistent customer service excellenceUphold and execute visual merchandising and store standards set by managementAssist with stock replenishment, product availability checks, and maintaining floor readinessProvide on-the-job coaching and direction to new or less experienced team membersHandle customer queries and escalations confidently, referring complex issues to management when neededRelay feedback, customer insight, and operational needs to management to help impro