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1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent) Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week) We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent. What you'll be doing Acting as the first point of contact for IT support queries (phone, email and walk-ups) Troubleshooting issues across Microsoft 365, Entra / Azure AD, Windows 10/11, and core desktop applications Managing tickets, escalating where needed and keeping users updated Setting up new starters, accounts and basic access permissions Delivering excellent customer service to internal users What we're looking for Experience in 1st Line / Service Desk / Helpdesk support Confident working with the Microsoft stack (M365, Active Directory / Azure AD / Entra) Great communication skills and a positive, user-focused approach Someone who enjoys being on-site, learning and getting stuck in Why apply? FTC with a strong chance of going permanent Stable, friendly environment with lots to learn Clear progression into 2nd Line over time If you're looking for hands-on experience, solid training and a path into long-term IT support, apply now or message me directly for more info. RSG Plc is acting as an Employment Agency in relation to this vacancy.