About

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £27,000From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decisionYou'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them.Use your judgement when assessing the right outcome for the customerCredit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms.Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilitiesYou'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customersResilience is key Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing.A team player that acts with integrity and treats our customer