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Job Title: Finance Customer Service Representative Location: Liverpool, Hybrid Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role. Working hours: 37.5 hours between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays What you will be doing: As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills. Taking payments from customers who have missed their direct debit payment.Dealing with general customer queries about their monthly direct debit paymentsAmending and updating customers details, including changing their direct debit payment dates and bank account detailsSetting up Payment Plans and providing support for customers who may require forbearance options.Offering solutions for customers who are in financial difficulty.Sending out documentation to customersAmending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.Logging, handling and resolving complaints.Referrals to other departments where applicableAdherence to FCA compliance procedures at all times What we're looking for: A Positive "can do" attitude.Excellent communication and listening skills.The ability to demonstrate empathy and patience when dealing with all customers.Excellent attention to detailGood problem solverAbility to work in a fast-paced environment.Ability to multi-task and manage time effectively.Excellent customer service skills, incorporat